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Frequently Asked Questions

Find answers to common questions about our services and policies in our FAQ section. For further help, contact our support team.

What is Prototex, and what do you specialize in?

Prototex is a Montreal-based garment development and production studio. We specialize in leatherwork, denim, and a wide range of other fabrics. Our services include pattern making, sampling, small to mid-scale production, and brand development.

Do you work with new designers or only established brands?

We work with both! Whether you're launching your first collection or you're an established brand looking for a reliable production partner, we offer tailored solutions to fit your needs.

What services do you offer?

We provide:
- Pattern Making – Digital and manual pattern creation
- Sampling & Prototyping – Any order under 10 pieces falls under our sampling service
- Production – Orders of 10+ pieces per style
- Leatherwork & Denim Specialization – Expertise in handling tough materials
- Brand Development – Technical consulting and product development support
- Interactive Dashboard – A real-time tool to track orders, projects, and production progress

What is your typical turnaround time?

Timelines vary, but here’s a general breakdown:
Pattern Making: 1-2 weeks
Sampling (under 10 pieces): 2-4 weeks
Production (10+ pieces): 4-8 weeks, depending on complexity and volume
Rush orders may be available at an additional cost.

How do I submit a design request, and what information is needed?

Design requests can be submitted through our user-friendly client portal. You'll need to provide detailed project requirements, including any relevant assets or brand guidelines, to ensure we deliver designs that meet your expectations and drive your vision forward.

Can you help with fabric sourcing??

While we don’t stock fabric, we assist in sourcing high-quality materials through our network of suppliers.

What are your minimum order quantities (MOQs)?

We classify anything under 10 pieces as sampling. For production, our minimum order quantity (MOQ) is 10 pieces per style.

How much do your services cost?

Pricing depends on project complexity. We provide custom quotes after reviewing your designs and requirements. Contact us for a consultation.

Do you require a deposit?

Yes, a 50% deposit is required upfront, with the remaining balance due upon completion.

How do I get started with Prototex?

You can register on our platform to gain access to our interactive dashboard. Once registered, you can submit projects directly through the dashboard, track progress, and communicate with our team in real time. Alternatively, you can also contact us via email to discuss your project needs.